Effective Date: 28 April 2026

Simone Property ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, disclose, and safeguard your personal information when you visit our website simoneproperty.com.au, engage our property services, or otherwise interact with us.

1. Information We Collect

We collect personal information that is reasonably necessary for us to provide our property services. The types of information we may collect include:

• Identity and contact details: name, date of birth, email address, phone number, and residential or postal address.

• Property-related information: details of properties you own, are selling, leasing, buying, or renting, and your property preferences.

• Financial information: income details, employment information, references, and rental history (where relevant to tenancy or sale applications).

• Identification documents: copies of identification you provide for verification purposes (e.g. driver's licence, passport).

• Communications: records of correspondence, enquiries, and feedback.

• Technical data: browser type, device information, IP address, location data, and website usage patterns collected automatically when you visit our site.

We collect this information directly from you wherever practicable. In some cases, we may collect information from third parties such as referees, previous agents, employers, tenancy databases, or publicly available sources.

2. How We Use Your Information

We use your personal information to:

• Provide property sales, leasing, management, and appraisal services.

• Process applications, agreements, and transactions.

• Verify your identity and assess applications.

• Communicate with you about listings, properties, appointments, and ongoing matters.

• Respond to enquiries and provide customer support.

• Send marketing communications about properties and services that may interest you (you can opt out at any time).

• Improve our website, services, and customer experience.

• Comply with our legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information to:

• Property owners, prospective buyers, tenants, or landlords (as relevant to the transaction).

• Trusted third-party service providers, including IT and hosting providers, marketing platforms, CRM systems, and professional advisers.

• Tradespeople, contractors, and inspectors engaged in connection with a property.

• Tenancy databases, credit reporting bodies, and reference checkers (where applicable and with your consent).

• Government authorities, regulators, or law enforcement where required or authorised by law.

• Our professional advisers, including lawyers and accountants.

Some of our service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with the APPs.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage, restricted access, and the use of reputable IT systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, although doing so may affect the functionality of our website. We may also use analytics tools (such as Google Analytics) to understand how visitors interact with our site.

6. Direct Marketing

We may send you marketing communications about our services, listings, or market updates. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at mel@simoneproperty.com.au.

7. Your Rights – Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date. To make a request, please contact us at mel@simoneproperty.com.au. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

8. Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about how we have handled your personal information, please contact us at mel@simoneproperty.com.au. We will investigate your complaint and respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Simone Property
Email: mel@simoneproperty.com.au
Website: simoneproperty.com.au